Updated Date: 28 October 2024, 12:00 AM

Introduction

Scalarity knows that you care how your personal data is used, and we recognise the importance of protecting your privacy. As such, we have developed our Privacy Policy in accordance with the EU General Data Protection Regulation 2016/679 (GDPR).

This Privacy Statement explains how Scalarity collects and manages your personal data. It contains information on what data we collect, how we use it, why we need it, and how it can benefit you.

Contact us at hello@scalarity.io if you have any queries, comments, or if you want to make a request regarding any of your data subject rights.

Basic Principles and Our Privacy Commitment

At Scalarity, we are committed to protecting your right to privacy. We aim to protect any personal data we hold, to manage your personal data in a responsible way and to be transparent in our practices.

Your trust is important to us. We have therefore committed ourselves to the following basic principles:
- You have no obligation to provide any personal data requested by us. However, if you choose not to, we may not be able to provide you with some services or products.
- We only collect and process your data for the purposes set out in this Privacy Statement or for specific purposes that we share with you and/or that you have consented to.
- We aim to collect, process and use as little personal data as possible.
- When we do collect your personal data, we aim to keep it as accurate and up to date as possible.
- If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will delete, destroy or permanently de-identify it.
- Your personal data will not be shared, sold, rented or disclosed other than as described in this Privacy Statement.

What Personal Data Do We Collect?

The personal data we collect varies depending upon the purpose of the collection and the product or service we are providing you.

Generally, we may collect the following types of personal data from you directly:
- Personal contact data, such as your name, email address, physical address and telephone numbers
- Account login details, such as your user ID, e-mail username and password
- Communications with us, which may include details of our conversations via online chat
- Demographic information, such as your age and gender and lifestyle preferences
- Browser history, such as pages accessed, date of access, location when accessed, and IP address
- Payment information for purchases made on one of our online shops
- Social media profiles

We may also collect personal data about you indirectly when:
- You share content on social media pages, websites or applications related to our products or in response to our promotional material on social media
- We read or collect personal data about you by reading information collected by other websites

Why Do We Collect and Use Your Personal Data?

We collect your personal data so we can provide you with the best online experience and to provide you with a high quality of customer service. In particular, we may collect, hold, use and disclose your personal data for the following purposes:
- To process your payments, to provide you with your order status, deal with your enquiries and requests, and assess and handle any complaints
- To process and answer your inquiries or to contact you in order to answer your questions and/or requests
- To develop and improve our products, services, communication methods and the functionality of our websites
- To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications
- To manage our everyday business needs in connection with your participation in our competitions, promotional activities or requests
- For internal training and quality assurance purposes
- To understand and assess the interests, wants, and changing needs of customers
- To provide personalised products and communications as well as product recommendations
- To comply with legal obligations or in the context of a contractual relationship

Where appropriate, we will ask for your consent to process the personal data. Where you have given consent, you have the right to withdraw it at any time.

Your Rights

You are entitled to a number of rights and can exercise them at any time by contacting hello@scalarity.io. These include:

The Right to Access and Correction

You have the right to access, correct or update your personal data at any time. Please contact hello@scalarity.io.

The Right to Data Portability

Your personal data is portable. This means it can be moved, copied or transmitted electronically. This applies when:
- The processing is based on your consent
- The processing takes place for the performance of a contract
- The processing takes place by automated means
If you wish to exercise this right, contact hello@scalarity.io.

The Right to Deletion

You have the right to request deletion of your data if:
- It is no longer necessary for the purposes for which it was collected
- You withdraw previously given consent
- You object to us processing your personal data for direct marketing or legitimate interests
- The data is not being processed lawfully
- It needs to be deleted to comply with the law
Contact hello@scalarity.io to request deletion.

The Right to Restriction of Processing

You may request restriction of your personal data if:
- You believe it is inaccurate
- It is not being processed lawfully
- We no longer need it but you require it for legal claims
- You have objected and await verification
Contact hello@scalarity.io to make a restriction request.

The Right to Object

You can object to the processing of your personal data at any time. Contact hello@scalarity.io.

The Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority about how we process your personal data.

How We Protect Your Personal Data

We understand the importance of protecting your personal data and have implemented security measures including:
- Access controls
- Firewalls and secure servers
- Encryption

Sharing of Your Personal Data

We share personal data only with affiliates and organisations that safeguard your data and comply with privacy laws.
Your data will not be shared, sold, or rented except as described in this Privacy Statement.
Currently, no personal data is being shared with third parties.

Sharing Data Internationally

Personal data may be processed outside the EEA. Scalarity ensures this is protected through:
- Model Contractual Clauses
- Certifications recognised by the European Commission or competent authorities
Since Scalarity is based in Australia, your data is transferred outside the EEA, but we apply GDPR-equivalent standards.

Automated Decision-Making and Profiling

Some services involve automated decisions and profiling to personalise your experience. You will be notified in advance and have the right to object.
For more information, contact hello@scalarity.io.

Cookies and Other Technologies

We may collect personal data through cookies and similar technologies when you interact with our digital services. This may include:
- Device, browser and operating system info
- IP address
- Pages viewed and links clicked
Refer to our cookie statement for further details.

How to Contact Us

If you have any questions, comments or complaints regarding this Privacy Statement or how your personal data is handled, please contact us at:
hello@scalarity.io